ZaapMed policies
Cancellation, Return and Refund Policy
Updated: October 2026
Because medicines are sensitive products, ZaapMed checks every order with you at your door before you pay. This policy explains cancellation and why delivered medicines cannot be returned.
Cancellation
- Orders can be cancelled before dispatch.
- To cancel, message or call us on WhatsApp as soon as possible.
WhatsApp / Call: +91 99555 99250 · Email: sales@zaapmed.com
Verification at Handover
When your order arrives, the rider checks each medicine with you against your approved order summary — name, quantity and condition.
- Please check every item before accepting the order.
- Raise any mismatch with the rider at the time of handover, before you accept and pay.
No Returns After Acceptance
Once you have accepted the medicines and made the payment after verification, the order is complete and medicines cannot be returned.
Refunds
All orders are paid on delivery by cash or UPI, after verification. As payment is made only once you accept the medicines, no refund applies to accepted orders.
Important Notes
- All decisions are subject to verification by ZaapMed and the associated licensed pharmacy.
- This policy does not affect any rights you have under applicable law.
WhatsApp / Call: +91 99555 99250 · Email: sales@zaapmed.com